Terms and Conditions of Use
1. Product Description
All products sold by The Vegan Pasty Company Ltd are supplied raw and must be cooked in accordance with the cooking instructions provided with each order. These instructions are also available to download from our website.
Any products that are ready to eat and do not require cooking will be clearly marked as such on the packaging and product description.
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2. Delivery
Orders are dispatched using a next-day delivery service, aiming for delivery before 12:00 noon (or before 13:00 in selected regions), or are delivered directly by The Vegan Pasty Company Ltd.
If no one is available to receive the parcel, we will request that the delivery company leave the package in a safe place at the delivery address. If you suspect you may not be available to accept delivery, we strongly recommend that you provide a designated safe location that is cool and out of direct sunlight for the parcel to be left.
We are not liable for delays caused by third-party couriers once the order has left our premises, or for any spoilage resulting from parcels being left in unsuitable locations. However, we will always assist in resolving delivery issues where possible.
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3. Returns and Refunds
Due to the perishable nature of our products, we do not accept returns.
If you believe your order has arrived in an unsatisfactory condition or if you have received incorrect items, please contact us as soon as possible. Claims must be supported by photographic evidence and submitted via email to theveganpastycompany@gmail.com.
Refunds (full or partial) will be issued at the discretion of the Directors of The Vegan Pasty Company Ltd, taking into account the circumstances and evidence provided.
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4. Liability
The Vegan Pasty Company Ltd shall not be liable for any loss or damage caused by failure to follow cooking instructions, improper storage after delivery, or failure to retrieve deliveries in a timely manner.
We are not responsible for indirect or consequential losses arising from delayed or failed deliveries beyond our reasonable control.
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5. Force Majeure
The Vegan Pasty Company Ltd shall not be held liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including (but not limited to) courier disruption, extreme weather, strikes, natural disasters, or power failures.
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6. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Nothing in these terms affects your statutory rights as a consumer.
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7. Data Protection
The Vegan Pasty Company Ltd respects your privacy and complies with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
Any personal information you provide will be used solely for the purpose of processing your order, fulfilling our contractual obligations, and communicating with you about your purchase.
For full details, please refer to our Privacy Policy below.
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8. Changes to Terms
We reserve the right to amend these terms and conditions at any time. Updates will be posted on our website and shall take immediate effect.
Privacy Policy
Last updated: October 2025
The Vegan Pasty Company Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.theveganpastycompany.com, place an order, or otherwise interact with us.
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1. Who We Are
The Vegan Pasty Company Ltd
Email: theveganpastycompany@gmail.com
We are a UK-registered business producing and selling vegan food products.
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2. Information We Collect
We may collect and process the following types of personal data:
Identity information: your name.
Contact information: email address, delivery/billing address, and phone number.
Payment information: details provided to complete transactions (processed securely by our third-party payment providers).
Order details: information about your purchases and delivery preferences.
Technical information: IP address, browser type, and device information.
Website usage data: how you use our website, collected via cookies and Google Analytics.
Marketing preferences: if you choose to receive marketing updates from us (future use).
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3. How We Use Your Information
We use your personal data to:
Process and fulfil your orders.
Communicate with you about your purchase or enquiry.
Improve our website, products, and customer experience.
Comply with legal and tax obligations.
(In future) send you marketing updates, only if you have opted in.
We only use your personal data where the law allows us to, such as when it’s necessary to fulfil a contract, comply with a legal obligation, or based on your consent.
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4. Sharing Your Information
We only share personal data where necessary to deliver our services, for example with:
Payment processors (e.g. Stripe, PayPal).
Delivery and courier partners (e.g. DPD, Royal Mail).
Website hosting and analytics providers (e.g. Webador, Google Analytics).
We do not sell or rent your personal information to anyone.
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5. Cookies and Analytics
Our website, hosted by Webador, uses cookies and similar technologies to ensure proper functionality and to help us understand how visitors use our site.
Webador provides and manages cookie consent on our behalf, including the storage of essential and analytical cookies.
We also use Google Analytics to monitor website performance and visitor activity. This helps us understand how people find and use our website so we can improve our services.
You can manage your cookie preferences through your browser settings at any time.
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6. Data Retention
We keep your personal data only for as long as necessary to:
Complete your order and manage your account;
Comply with our legal and tax obligations; and
Resolve any disputes.
After this period, your data will be securely deleted or anonymised.
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7. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
Access a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data where legally permissible.
Object to or restrict processing in certain circumstances.
Withdraw consent for marketing at any time.
If you wish to exercise any of these rights, please contact us at theveganpastycompany@gmail.com.
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8. Data Security
We use appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
Payment details are processed securely by our trusted third-party payment providers and are not stored on our systems.
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9. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. Please read their privacy policies before submitting any personal information.
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10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date shown above. Please check this page periodically for updates.
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11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
📧 theveganpastycompany@gmail.com
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