Frequently Asked Questions
Delivery & Frozen Condition
How are my pasties delivered?
All our pasties are dispatched frozen, packed in an insulated box with gel packs to keep them at a safe temperature during transit. We use a next-day courier service to minimise time in transit.
What should I do if my parcel arrives warm?
If your pasties feel soft or are no longer frozen solid on arrival, please do not consume them. Take a photo of the packaging and contents and contact us straight away. We will arrange a replacement or refund. As a general food-safety rule, do not refreeze any product that has fully thawed and reached room temperature.
Storage
How should I store my pasties?
Place your pasties in the freezer as soon as they arrive. Keep them frozen at −18 °C or below.
How long can I keep them in the freezer?
For best quality, consume within the best-before date printed on the individual packaging.
Can I refreeze a pasty once it has thawed?
No. Once a pasty has been fully defrosted it should not be refrozen. If you want to defrost before cooking, remove from the packaging then transfer to the fridge overnight and cook within 24 hours.
Cooking
How do I cook my pasties?
Full cooking instructions — including oven temperatures and timings for cooking from frozen or from chilled — are covered in our dedicated guide: How to Cook Vegan Pasties Perfectly →
Allergens & Ingredients
Do your pasties contain allergens?
Our pasties contain gluten (wheat flour in the pastry) and may contain traces of other allergens depending on the variety. Full allergen information is listed on each product page and on the packaging. Always read the label before consuming, especially if you have a food allergy or intolerance.
What is cross-contact, and could it affect me?
Cross-contact occurs when an allergen is unintentionally transferred from one food to another during production. Our pasties are made in a kitchen that handles common allergens including gluten, mustard, and celery. If you have a severe allergy, please contact us before ordering so we can advise on current production conditions.
Vegan & Ethical Credentials
Are all your pasties vegan?
Yes. Every pasty we make is 100% plant-based — no meat, dairy, eggs, or other animal-derived ingredients. We are a dedicated vegan bakery.
Are your products palm-oil-free?
Yes. We do not use palm oil or palm-oil derivatives in any of our products. We source plant-based fats that are free from palm oil.
Choosing Your Size
What is the difference between small and medium pasties?
Our small pasties are a lighter option — ideal as a snack, a starter, or for younger appetites. Our medium pasties are a generous, satisfying meal-size portion. As a rough guide:
- Small – great for snacking, lunchboxes, or pairing with a side
- Medium – the classic Cornish-style main meal; filling and hearty
If you are unsure, the medium is our most popular choice and the one most customers reach for as their everyday pasty.
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. However due to the perishable nature of our products we cannot accept returns. For full details refer to our terms and conditions.
How should I cook my pasties?
Part-baked Pasties
For best results cook from frozen or thaw fully before cooking from chilled.
Preheat oven to:
Fan: 180°C (355°F)
Electric: 200°C (390°F)
Gas: Mark 6
- Prepare the pasties:
Place pasties on a baking tray lined with greaseproof paper or a silicone baking sheet. - Bake the pasties:
If cooking from chilled bake for 25- 30 minutes
If cooking from frozen bake for 30-35 minutes - Ensure the pasties are fully cooked:
Ensure the centre of the pasty is piping hot and cooked all the way through
before serving.
Once thawed do not refreeze part-baked pasties.
Once baked, pasties can be frozen and enjoyed within 3 months – These should be reheated thoroughly before serving.
Raw Frozen Pasties
For best results cook from frozen
Preheat oven to:
- Fan: 200°C (390°F)
- Electric: 220°C (430°F)
- Gas: Mark 7
Prepare the pasties:
- Place pasties on a greased baking tray or a silicone baking sheet.
- Lightly brush with plant milk (e.g., oat, soy, or almond) for a golden finish
(Please note: When brushing our vegan cheese pasties with plant milk, the
fork-pricked vent holes in the top of the pasty may become sealed. After
brushing with plant milk, we recommend re-pricking these vent holes with a
fork to help prevent splitting.)
Bake the pasties:
- Place the tray in the centre of the hot oven and bake for 15 minutes.
- Reduce the oven temperature to:
o Fan: 180°C (350°F)
o Electric: 200°C (390°F)
o Gas: Mark 5 - Continue baking for 40 minutes, rotating the tray halfway through, until the
pasties are a deep golden colour.
Ensure the pasties are fully cooked:
- Ensure pasties are piping hot and cooked all the way through before serving.
Once baked, pasties can be frozen and enjoyed within 3 months – These should be reheated thoroughly before serving.
Please note: These instructions are provided as a guide only.
Cooking times may vary depending on oven type and pasty size.
When will I get my order?
We will work quickly to ship your order as soon as possible.
Your pasties will be part-baked then shipped frozen using a next day delivery service in recycled denim lined packaging with freezer packs specifically designed for frozen shipping.
Once your order has shipped, you will receive an email with further information. Delivery times may vary depending on your location. For full details refer to our terms and conditions
Where are your pasties made?
We make all our pasties ourselves in St. Austell, Cornwall. All pastry, cheese and seasoning mixes are made by us, and all vegetables are freshly prepared in-house.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.